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Two weeks ago I walked into the reception/waiting room
of my local medical practice. I explained to the receptionist
that I had a lump, which in my humble opinion, would be
better surgically removed. The staff member explained that
I would need an appointment with a doctor before proceeding
further."No problem" says I, "could you make
me an appointment to see a doctor, please?"
"Nothing available to-day" she replied.
"That's OK, what about to-morrow or even next week,"
I responded.
"I'm afraid that's not possible either," she said.
"You tell me when is suitable then. When would it suit
one of your doctors to see me? I'm flexible," I said.
"You don't understand" she said.
"Clearly not," says I.
"If you want an appointment, you have to phone our
number at 8.30am on the morning you require an appointment,"
she stated.
"Let me get this straight. Despite the fact that I
am standing in front of you and you have the appointment
diary in front of you I am unable to make an appointment?
That doesn't sound very sensible," I suggested.
"That's the system here and there's nothing I can do
about it," was her final response.
I walked away scratching my head in disbelief!
In the current financial climate I can understand the need
for cutbacks but as someone who thus far has been a net
contributor to our National Health Service I am astonished,
nay gobsmacked that prospective patients attempting to engage
with the medical profession should be confronted with a
mechanism which couldn't possibly be construed as anything
relating to "patient care"...............................
or have I missed something?
Terry
Dunne
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